Frequently Asked Questions

You can get a free, no-obligation quote by simply sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

To obtain an accurate quote, we require the gross weight and dimensions of each item of your consignment, along with collection & delivery postcode/zipcode.

Whether the booking applies to your company as either a supplier or customer of VanGo Limited, if at any time there is a variance between your own terms and conditions and the Standard Trading Conditions (current edition) of the British International Freight Association, then the latter (BIFA) will then apply and preside. 

Once you have a quote for your parcel, you can proceed to book with your chosen service.

You will need the full street address for both collection and delivery. This includes contact phone numbers, which must be local to the addresses provided. You will also need the addresses for the registered exporter and importer if different from those provided for collection and delivery.

You will need to provide a detailed list of the contents of your shipment, along with the values and country of origin of each item. Businesses will need to provide EORI and VAT numbers if relevant. Please see our 'Helpful Information' tab for commercial invoice requirements.

No. An account will be opened for you upon receipt of your initial booking subject to relevant credit checks.

You will need to pay for bookings via bank transfer. Details of which are shown on our sales invoices.

Our credit terms are within 30 days of invoice date.

You will need to pay 20% VAT on all UK domestic shipments. For all international shipments the freight invoice will be zero rated for VAT.

All business of the Company is transacted under the current edition of the Standard Trading Conditions of the British International Freight Association which are available on request.

Please note that all carriers utilised have limited liability, therefore we recommend that you insure your goods to the adequate level of cover that you require. You can insure your goods against loss or damage, up to a maximum value declared in your policy. If you require additional insurance cover over and above that offered under the BIFA conditions mentioned herein, then this can be arranged through this office at a competitive rate, but only if we have your written instructions to do so prior to engagement.

Upon engagement (customer or supplier), it will be deemed that you are in full agreement and acceptance of both the current edition of the Standard Trading Conditions of the British International Freight Association and our limited liability explained therein. Whether the booking applies to your company as either a supplier or customer of VanGo Limited, if at any time there is a variance between your own terms and conditions and the Standard Trading Conditions (current edition) of the British International Freight Association, then the latter (BIFA) will then apply and preside.

It is not advisable to underinsure, as you will not be adequately covered for the whole value of your goods. Any payments as a result of insurance claims will be made in Pound Sterling (GBP).

The ISPM 15 regulation refers to the requirement that all non-manufactured wood be heat-treated, in order to protect certain local ecosystems from foreign insects and disease.

The International Standards for Phytosanitary Measures (ISPM) Regulation no.15 requires that all non-manufactured wood packaging material used in international trade be treated in accordance with the standard and must either be stamped with the official IPPC mark, or be accompanied by a valid phytosanitary certificate.

The Forestry Commission publishes a list of countries which apply the regulation. There are also some countries that apply the standard even though they do not publish a regulation. We therefore strongly recommend that all shipments are compliant with the standard, to avoid any delays.